Overview

Munna Supplements values customer satisfaction. This policy explains returns, refunds, and exchanges for purchases made at munnasupplements.store.

Eligibility

• Products must be returned within 3 days of delivery.
• To qualify for a refund or exchange, items must be unopened and in their original sealed packaging.
• Opened, used, or tampered products are not eligible for return or exchange.
• Returns for reasons of taste or personal preference are not accepted for opened items.

Refunds

Once we receive and inspect the returned item, we will notify you about approval. Approved refunds will be processed to the original payment method. Refunds exclude shipping charges unless the return is due to our error (damaged or wrong item).

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact our support team with order details.

Order Cancellations

• You may cancel your order within 24 hours of placing it. After that window, we may have begun order processing and shipping.
• If you paid in advance and the order is cancelled per policy, your refund will be processed per the payment gateway timelines.

Return Procedure

1. Contact customer support via phone or email and provide your order number and reason for return.
2. Do not open or use the product. Keep original packaging intact.
3. Follow the return instructions provided by our team. Ship the item using the method we specify (we may arrange pickup in some locations).
4. After inspection, we will process refund or exchange and notify you by email.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately. We will arrange a replacement or refund subject to verification.

Contact

For returns or refund questions:
Munna Supplements
K Block, Sabzazar, Lahore, Pakistan
Email: support@munnasupplements.store